Friday, 28 August 2015

Friday, 21 August 2015

New Stage 2 SFA Complaint Form

DIO Customer Message

New Stage 2 Service Family Accommodation complaint form

A new electronic Stage 2 SFA complaint form is now available on the Defence Intranet. The online form features simple text boxes with a clear indication of what information needed to be provided before the form can be submitted by email to the DIO Service delivery Customer Service Team at RAF Wyto.

Stage 2 process

If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team. You can now do this in two ways:
1.      Online - by completing the online stage 2 complaint form which is available on the MOD Intranet. For security reasons, you will need to logged onto an MOD Dii computer to complete and submit the form. The form is available on the DIO Service Delivery Accommodation Homepage on the Intranet: 

2.      Letter - by writing to the Customer Service Team, DIO Service Delivery Accommodation, Ground Floor, Swales Pavilion, RAF Wyton, Cambridgeshire PE28 2EA. Quoting the stage 1 complaint reference number - you should briefly set out your complaint, and why you are not satisfied with the Stage 1 response and what outcome you would like.

DIO will acknowledge your Stage 2 complaint within 3 working days and provide you with a reference number. An investigation will then be carried out - but depending on the nature of the complaint - this can take some time

Wednesday, 19 August 2015

CarillionAmey - In the Know

CASS - Message to Customers

CASS – Message to Customers

Surveys ongoing to support the introduction of the Combined Accommodation Assessment System
Estimated CAAS Band letters were sent to all Service Family Accommodation (SFA) customers in the UK at the end of July 2015.  This information was provided so you had an understanding of the new charging system and an estimate of the charge that your current home may attract when CAAS is introduced in April 2016. 

However, the survey programme to gather information about SFA continues and even though you now have an estimate, we may still need to access and survey your SFA. That’s because the estimate you have received was made using existing data held, some of which is fully up to date, and some of which continues to be updated using the survey programme.  

So if you receive a letter about surveying your SFA please permit access to the surveyor, which the Chain of Command has agreed to support, so we can ensure that the final CAAS bands are accurate. Thank you.

Monday, 3 August 2015

CarillionAmey - Checks and Balances

In order to view the document, please click on the link below:

Checks and Balances