Thursday, 30 July 2015

ADT Security Alarm Systems - Note from CarillionAmey

Installing of alarm systems to SFA is allowed. Please can occupants be reminded that it is their responsibility to maintain. All making good following removal for move out needs to be carried out by the occupant and all debts must be settled before vacating the property. Also can it be highlighted that if any alarm were to go off in neighbouring houses that the occupants are to call the RMP or local police and not the CarillionAmey Help Desk as we will not be able to attend and resolve. (If anyone is unsure of what is or is not allowed and what is required to 'make good' please call the CarillionAmey Help Desk and book an appointment for the Accommodation Officer to attend and discuss.)"

CarillionAmey - Moving out of your SFA

In order to view the full document click on the picture below:

CarillionAmey Films

Carillion Amey Films

Four new films have been added to our website and can be found at the following link.,-booklets-and-films/you-tube-films.aspx

The Move In – this film has been created to help customers understand what happens during their Move In appointment.

Self-Help Films - These films provide simple instructions to help customers with everyday household issues that they can try and fix themselves and include how to reset the electric trip switch, how to bleed a radiator and how to reset a boiler.

Friday, 17 July 2015

NHS - Welfare and Suspport for Families of Serving Personnel

Please use the link below to find out about the services provided to families of serving Personnel.

NHS - Military Health Care

CarillionAmey- Walk Away Scheme

Our Walk Away team are experiencing a high volume of interest in the scheme and are currently dealing with a backlog.  They are recruiting more staff to assist but in the meantime it is taking 5 days rather than the advertised 2 days for customers to receive responses to their requests.  Please highlight your Move Out date on any correspondence which will ensure that the team can prioritise their responses effectively.  We apologise for any inconvenience caused and assure you that we are taking the necessary steps to improve our service.

Monday, 13 July 2015

CAAS - SFA Assessments

The next tranche of assessments will be of occupied SFA (assessments so far have been of Void properties); Chester 21 Sep  - 01 Oct 15 & Weeton/Preston 12 – 26 Oct 15.  All occupants will receive the estimate letter (to reiterate, occupants should not challenge/respond to this as it is an estimate) and those properties selected for an assessment will receive the survey letter. 

Tuesday, 7 July 2015

CarillionAmey SFA Service Level

Click on picture to enlarge

Thursday, 2 July 2015

Combined Accommodation Assessment System (CAAS)

The Combined Accommodation Assessment System is replacing the current 4 Tier Grading System

on 1 Apr 16. 
See all the details of the new system at this link....

Combined Accommodation Assessment System

Wednesday, 1 July 2015

Help for Heroes - Hidden Wounds

Our Hidden Wounds psychological wellbeing service can arm Veterans, their families and the families of those currently serving with the skills to understand and manage these emotions. Free and confidential support is accessible by phone, Skype or face to face in Wiltshire and Yorkshire .

Please visit or get in touch with the team to find out more.